These SMS Terms govern text messages sent through Tendwaby independent shops (“Senders”) to their customers (“Recipients”). By using Tendwa’s SMS features, Senders agree to these Terms; Recipients are bound by them when opting in.
1. Program description
Tendwa provides transactional SMS messaging on behalf of independent automotive service shops. Typical messages include appointment confirmations, vehicle ready-for-pickup notifications, service status updates, and payment receipts.
2. Consent
Recipients are opted in only after providing their mobile number to a Sender and affirmatively agreeing to receive service-related SMS. Opt-in is logged with timestamp, IP address (where available), and the exact wording shown to the Recipient.
3. Message types
SMS sent through Tendwa are transactional only. Senders may not use Tendwa to send unsolicited marketing or promotional content via SMS. Marketing requires a separately consented channel.
4. Message frequency
Frequency varies by service. A typical visit results in 1–4 messages (confirmation, reminder, ready notice, follow-up).
5. How to opt out
Reply STOP to any message to unsubscribe. Tendwahonours STOP, END, CANCEL, UNSUBSCRIBE, and QUIT. Opt-out takes effect within minutes and is confirmed with a single final message.
6. Help
Reply HELP to any message for support information, or contact the Sender directly.
7. Carriers and pricing
Message and data rates may apply, depending on the Recipient’s mobile plan and carrier. Tendwadoes not charge Recipients for SMS. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, and other major US carriers.
8. Compliance
Our SMS practices follow:
- U.S. Telephone Consumer Protection Act (TCPA).
- CTIA Short Code Monitoring Handbook and Messaging Principles.
- Applicable Canadian CASL rules where applicable.
Senders must not use Tendwa’s SMS features to send any prohibited content (SHAFT — sex, hate, alcohol, firearms, tobacco — marketing, unlawful content, third-party debt collection without consent, etc.).
9. Data sharing
Mobile numbers and SMS consent records are not sold, rented, or shared with third parties for their marketing purposes. Numbers are shared only with the SMS service provider used to deliver messages, per our Data Processing Agreement.
10. Changes
These Terms may be updated. Material changes will be notified to Senders via email or in-product notice. Continued use of SMS features constitutes acceptance.
11. Contact
Questions about an SMS message? Contact the originating Sender directly, or email our support team at support@tendwa.com.