This Privacy Policy explains how Tendwa (“Tendwa”, “we”, “us”, or “our”) collects, uses, and shares information when you visit our website or use our services.
1. Who we are (Data Controller)
The data controller responsible for your information is MI INNOVATIONS LLC, registered in Sacramento, CA, United States. Our registered mailing address is available on request. You can reach our privacy team at privacy@tendwa.com.
2. Information we collect
Information you provide
- Account information — name, email, phone number, shop name and address when you sign up.
- Billing information — payment card details (handled by our payment processor; we do not store full card numbers).
- Communications — content of messages you send us via the contact form, email, or chat.
Information collected automatically
- Device and browser information (type, version, operating system).
- IP address, approximate location (city / region).
- Usage data (pages visited, features used, timestamps).
- Cookies and similar technologies (see our Cookie Policy).
3. How we use your information
- To provide, maintain, and improve Tendwa.
- To process payments and send invoices.
- To respond to your support requests and inquiries.
- To send transactional notifications (account, billing, security).
- To detect, investigate, and prevent fraud or abuse.
- To comply with legal obligations.
4. Legal bases (GDPR)
If you are in the European Economic Area or the UK, we process your personal data on the following legal bases:
- Contract — to provide the service you signed up for.
- Legitimate interests — to improve and secure our service.
- Consent — for non-essential cookies and marketing emails.
- Legal obligation — for tax, accounting, and regulatory requirements.
5. Sharing your information
We share information only with:
- Service providers who help us operate (hosting, email delivery, analytics, payment processing). They are contractually required to protect your data — see our Data Processing Agreement.
- Authorities when required by law, court order, or to protect rights, property, or safety.
- Successors in the event of a merger, acquisition, or sale of assets (with notice to affected users).
A list of our current sub-processors is available on request from privacy@tendwa.com.
6. International transfers
We are based in the United States. If you access Tendwa from outside this jurisdiction, your information may be transferred, stored, and processed in countries with different data protection laws. Where required, we use Standard Contractual Clauses or equivalent safeguards.
7. Data retention
We retain personal data only as long as necessary to provide the service and meet our legal obligations. Account data is deleted within 90 days of account closure, except where longer retention is required (e.g., tax records).
8. Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data (subject to legal retention requirements).
- Restrict or object to certain processing.
- Receive your data in a portable format.
- Withdraw consent at any time.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email privacy@tendwa.com. We respond within 30 days.
9. Security
We use industry-standard technical and organisational measures — including encryption in transit (TLS), encryption at rest, role-based access controls, and regular backups — to protect your data. See our Security Policy for details. No system is perfectly secure; if we become aware of a breach affecting you, we will notify you within the timeframes required by law.
10. Children
Tendwa is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. California residents (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information we collect, request deletion, opt out of any sale or sharing of personal information, and not be discriminated against for exercising your rights. We do not sell your personal information. To make a request, email privacy@tendwa.com.
12. Changes to this policy
We may update this Privacy Policy from time to time. We’ll post the updated version on this page and revise the “Last updated” date. Material changes will be communicated via email or in-product notice.
13. Contact us
Questions about this policy? Email us at privacy@tendwa.com. Our registered mailing address is available on request.